- We do not accept any returns or exchanges.
- All materials are of high quality and contents of the boxes are quality checked before dispatch. We do not refund once the order is placed, however in case of any damaged item prior to use, please write to us at [email protected] and we will try our best to help you out subject to shipping charges borne by you.
- We hate to see you go but you can cancel your box-by-box subscription anytime after the first box ships by going to your account page and using our online “manage subscription” tool. Auto-renewing subscriptions (pay every 3 or 6 months) are only eligible for cancellation after the initial prepaid term has been completed, you can turn off the auto-renew option anytime from your “manage subscription” page. You must update your account before your renewal date.
YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO YOUR RENEWAL DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME. WE WILL CONTINUE TO SHIP ALL BOXES THAT YOU’VE ALREADY PAID FOR AND NO REFUND ON THE CURRENT PLAN WILL BE PROVIDED.
All cancellation requests received after your renewal will apply to the following Subscription Period.
We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful to our business interests, or for an inactive account.